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We have put together of list of items to help you prepare for your appointment. These items will ensure that everything and everyone in the home will remain safe, but most importantly they will ensure we can continue to give all of our clients the best cleaning experience possible.

  1. We kindly ask that any carpet we will be cleaning be thoroughly vacuumed prior to our arrival. Removing the dry soils before applying any cleaning solutions greatly improves the cleaning results. If you're unable to vacuum before we arrive for whatever reason - not a problem! Please let us know before we begin so that we can.
  2. We kindly ask that you remove small items such as: lamps, pictures, small end tables, plants out of the areas we'll be cleaning before we arrive, and secure other breakables as well. If for some reason you're not able to move them, no problem! Please let us know so that we can do so for you. We can slide sofas, chairs / recliners around, but the more room we have to work, the more we can fully concentrate on your carpet.
  3. Our truck mounted carpet cleaning machine produces a cleaning solution that reaches temperatures of 200-230 degrees. Please ensure that you, your children, or pets are out of the area or clear of our hoses while we are working. We want everyone to be safe in your home while we are working.
  4. If at all possible, we appreciate being able to park close to the door in your driveway or parking lot where our hoses will be entering. Please note: For safety reasons - we will NEVER park inside a garage. Our cleaning equipment is powered by a gasoline motor and outside parking will ensure proper ventilation.

Frequently Asked Questions

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What payment methods do you accept?

We gladly accept: Cash, Check, Visa, Mastercard, Discover, and American Express

What cleaning method do you use?

Though we are trained and educated on many cleaning methods, our primary cleaning method is hot water extraction also known as steam cleaning.

I've heard steam cleaning will damage my carpet, is that true?

We want to answer this is honestly as possible. It can damage the carpet, however we have the training and take the time to ensure this never happens. The problem is when the carpet is left wet for days and we are known for our quick drying carpet cleaning process. We take the time to extract as much moisture as possible, this not only allows the carpet to dry faster, but also removes more soil making your carpet stay cleaner longer.

Note: Shaw Floors - one of the largest carpet manufacturers exclusively recommends hot water extraction as the only method to clean your carpet and to keep the carpet's warranty valid.

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