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Frequently Asked Questions

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Can I walk on the carpet after its cleaned?

Yes you can, but we urge you take extreme caution when walking from a carpeted area that is still damp to a hard surface area. The light dampness on your feet could cause to you slip. Also, we recommend wearing fresh socks or house slippers that aren’t worn outside.

What cleaning method do you use?

Though we are trained and educated on many cleaning methods, our primary cleaning method is hot water extraction also known as steam cleaning.

Regular Professional carpet cleaning

Carpet manufacturers recommend you have your carpet cleaned every 12-18 months to keep up with appearance and warranties. If your carpet receives a lot of traffic more frequent carpet cleaning may be needed. We are constantly asked what things can be done in between professional cleanings to keep the carpet in great shape.

Step 1

The easiest home maintenance action you can perform regular vacuuming. This will keep the carpet pile lifted to help from matting and crushing as well as remove dry soil particulate that damages the carpet fibers. If you have a family of five, we recommend vacuuming the common areas at least every other day, if not every day. Bedrooms and less used areas can be vacuumed less frequently, but don’t forget to make a pass or two into your walk-in closets as well.

Which vacuum is best ?

When purchasing a vacuum, you want one that has a good beater bar, and has the ability to adjust its height based on the different carpet pile heights. You want the beater bar to have some aggression to dig the fine particulate out, but you don’t want it to be too aggressive and damage the carpet. Being too aggressive can distort or change the texture of the carpet. You will have to test different settings to find the happy medium for your vacuum. Some vacuums perform better than others, that is absolutely true, however the important thing to remember is to actually perform the vacuuming. Using a less expensive vacuum more often will give similar results as a more expensive unit used less often. We recommend you don’t rely on a more powerful unit to vacuum less often because once the damage to the fiber is done, it cannot be reversed!

Dribbles, spots and spills OH MY!

Our most asked question is what to use when we have a dribble, spot, or spill. The answer is simple…

If you spill a liquid you want to BLOT BLOT BLOT, DO NOT RUB!

Using absorbent clean white terry towels soak up as much of the liquid as you possibly can. A lot of times this can actually solve the problem, and no cleaning solutions are needed.

For things such as pet urine, absorbing as much of the urine as possible is critical. When urine first comes out it is at a neutral pH, and as it dries it quickly turns alkaline. Once it turns alkaline it makes it harder to remove, and the smell tends to get stronger as well. After absorbing as much of it as possible spraying it moderately with a white vinegar solution(1 part white vinegar to 4 parts water) will help keep the urine closer to a neutral pH. Following the application of the solution, take a clean dry terry towel, and place the towel over the spot. Then place something heavy on the towel. If the spot is wider, more terry towels may be needed. Placing something heavy on the spot will compress the carpet and pad, and allow the urine to wick into the towel. A lot of times this will also help prevent a spot from appearing after drying. Leave the compressed towel(s) on the area for several hours for best results. This can also be done for common spills and dribbles.

These spotting tips may not work 100%, but they will allow us to remove them easier with a higher rate of success when it comes time for professional cleaning. We do offer same day service for emergency spills. Things such as koolaid, and other liquids with dyes you should call us right away to treat as they will set quickly, and the chance of successful removal lessens.

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